Beeping when there's a leak

[nrord]

Hello first post

I bought a BMC G3 A20.

When there is a leak it beeps and startles me - often when I'm drowsy.

Even if there is a leak I'd rather it just continued silently.

Is there an option to turn off the beeping?

Many thanks

[Kelly @ Intus]

Good Afternoon,

Thank you for your post.

The Leak Alert setting is in the clinician menu options.

Please email us at [email protected] (if you have not done so already), and we will send you instructions on how to turn this off.

I would also suggest you use the machine for at least 10-14 nights and then review your leak rate. If this is more than 24 litres per minute, then we would suggest checking your mask type, size, and fit is correct for you. You may need to look at an alternative mask. Our customer service team can help you with the mask you have, and if we cannot resolve the leak rate, then we can help you look at other more suitable masks.

Kelly