Mask Straps

[leswaller]

Your experience of PMI is better than mine, they never even replied to my emails

[Tigers Fan]

Zzz parts

Hi James

I didn't e-mail you or the forum, but used the 'contact us' page at Somnofit. That may seem a strange way to go but Somnofit seemed as close to Intus as I could find.

Whilst on the subject of spare parts, how/where do I access Intus/EU-PAP.co.uk spare parts department. I see that I can buy new units but cannot see where the spares lists are, other than two items for masks.

The same lack of spares seems common to all UK sites, so where do we Brits go for bits and pieces?

Tigers Fan

[sleepyblade]

Depends on what mask you have. But this is what I've found.

The big two. Resmed UK have spares for all their masks. They are excellent. Used them a few times and they usually deliver the next day. Respironics - www.cpap-europe.com carry many of their spares. I've not contacted Respironics UK. I assume they operate in a similar way to Resmed.

Teleflex Medical - UK Hybrid distributors. Carry spares. Used them and they were efficient.

Fisher & Paykel - Not bought from there but been in touch with the spares department in the UK and they carry all spares and equipment.

For the more obscure masks with no UK distributor cpap.com is probably the best way to go.

That's my experience so far.

Hi James

I didn't e-mail you or the forum, but used the 'contact us' page at Somnofit. That may seem a strange way to go but Somnofit seemed as close to Intus as I could find.

Whilst on the subject of spare parts, how/where do I access Intus/EU-PAP.co.uk spare parts department. I see that I can buy new units but cannot see where the spares lists are, other than two items for masks.

The same lack of spares seems common to all UK sites, so where do we Brits go for bits and pieces?

Tigers Fan

[James @ Intus]

Hi James

I didn't e-mail you or the forum, but used the 'contact us' page at Somnofit. That may seem a strange way to go but Somnofit seemed as close to Intus as I could find.

I see, well that indeed isn't the most direct route (for Zzz-Mask questions, best use this enquiry form) so that may well be how it got stuck somewhere along the way. I'll check though to make sure. There's also our soon-to-be-relaunched main homepage with contact details here.

Whilst on the subject of spare parts, how/where do I access Intus/EU-PAP.co.uk spare parts department. I see that I can buy new units but cannot see where the spares lists are, other than two items for masks.

The mask spares section does exist (see here) but is sparsely filled indeed. As there are so many parts for so many masks, we simply said there to users of those mask to contact us if they need any, after which they will be added.

Need a spare part from a mask or manufacturer seen on this website? Not all available parts are listed here yet so please contact us with a detailed description of the required part for a quote and availability.

No Zzz-Mask parts available yet so they won't appear there in a hurry.

In general, if we sell the mask and the manufacturer has spares available, we can get them for you, even when they are not yet listed individually.

[Tigers Fan]

Thanks

Thanks for that, sleepyblade and James.

Sleepyblade - where is ResMed UK on line?

Tigers Fan

[sleepyblade]

http://www.resmed.com/en-uk

United Kingdom (UK)
ResMed (UK) Ltd
96 Milton Park
Abingdon Oxfordshire OX14 4RY

+44 (1235) 862 997

[email protected]

They will send you an order form in PDF format via email.

Thanks for that, sleepyblade and James.

Sleepyblade - where is ResMed UK on line?

Tigers Fan

[Tigers Fan]

Water uphill

Thanks, sleepyblade.

I've asked them for an order form - see if it what I want. I'm still banging away at my expectation that a UK retailer - or branch of a US company - will have a parts list site as we can so easily find in US.

I'm also setting up a cheaper mailing route for parts from the US.

Tigers Fan

[sleepyblade]

Sounds interesting. How will that work?

I'm also setting up a cheaper mailing route for parts from the US.

Tigers Fan

[James @ Intus]

Aside from the Zzz-Mask parts, which other bits and bobs are you after?

[Tigers Fan]

After another good sleep

Hi sleepyblade - please look at page 1 of CPAP Machines and 'Has anyone bought ResMed products on-line from the States' - essentially, you need a contact in the States to post onward to you at cheaper (slower) rates than the retailers use.

Hi James - currently I'm trying to source the body seal for an M series humidifier. I know where I can buy a whole chamber, I know where I can buy the air seals, I don't know where I can buy a body seal (between the chamber halves).

Generally, though, I'm seeking to find a spares supply route or routes so I can feel confident that I can maintain my CPAP equipment without having to miss a night's kip. This is a whole new area for me and I do not feel confident about spares availability. I admit I'm a bit driven after very many years of maintaining ships - where "just in time" finished when the ship sailed.

Tigers Fan

[Tigers Fan]

Success!

I can rest easy! Very helpful people at Respironics took a while but came up with the (hopefully) right part and my seal is on it's way to me.

All the other little bits you might need are available directly from them (0800 1300 840) and , they said, soon to be available from their website. They went a bit Vera Lynn-ish about when 'soon' might be!

Who was it put me on to them? Les? Jon? sleepyblade? I can't find the thread - but - Thank you!

Tigers Fan

[leswaller]

Hi Tigers Fan
That is very helpful, is the 0800 number a UK or a USA number? I will now see if I can get some straps for my zzz-mask out of them

[Tigers Fan]

0800

Hi Les

That's a UK number.

I forgot to ask about Zzz straps. Be sure to let us know how you got on!

Tigers Fan

[leswaller]

I have spoken to them and they were very helpful, they dont actually do the straps for the zzz-mask but think that straps from a different model will fit and are sending me a sample. Will keep you informed

[Tigers Fan]

Les?

What news, Les?

Tigers Fan