New user of Airsense machine on NHS

[Zorro]

Good Morning,

Thank you for your reply. If you have concerns about your CPAP therapy please do talk to your sleep clinic. If there is air leakage ie the pressure is higher than normal then the machine will deal with the leakage. This can increase your AHI score.

Please let me know how you get on.

Kelly

Ok thanks Kelly - that does seem to be the case as I keep getting woken up with whistling noises from both the mask, mask pipe joint & the machine itself so not getting a decent sleep.

[Kelly @ Intus]

Good Morning,

Whilst you wait for your sleep clinic to get back to you, I would suggest checking the following
1. Do you have the correct size mask for your size
2. Watch a fitting video on youtube for your mask to make sure you are putting it on and adjusting it correctly
3. If the pressure increases rapidly during the night then if you have a ramp button on you machine, press this. If not, turn the machine off, catch your breathe, adjust your mask to get a good seal. Turn the machine back on and settle back down to sleep.

It does take a little while to adjust to wearing and sleeping with a CPAP mask on.

If this issue persist, I would try an alternative mask or look at a CPAP Pillow with cut outs so when you roll over in you sleep your mask hangs over the gap, rather than knocking it on the pillow if you sleep on your side alot - https://www.cpap.co.uk/product/cpap-pillow-2-0-2/

Kelly

[Zorro]

Good Morning,

Whilst you wait for your sleep clinic to get back to you, I would suggest checking the following
1. Do you have the correct size mask for your size
2. Watch a fitting video on youtube for your mask to make sure you are putting it on and adjusting it correctly
3. If the pressure increases rapidly during the night then if you have a ramp button on you machine, press this. If not, turn the machine off, catch your breathe, adjust your mask to get a good seal. Turn the machine back on and settle back down to sleep.

It does take a little while to adjust to wearing and sleeping with a CPAP mask on.

If this issue persist, I would try an alternative mask or look at a CPAP Pillow with cut outs so when you roll over in you sleep your mask hangs over the gap, rather than knocking it on the pillow if you sleep on your side alot - https://www.cpap.co.uk/product/cpap-pillow-2-0-2/

Kelly

Thanks for the advice - I'll investigate these suggestions. I'm not sure how to determine if the mask is the correct size as it was just given to me with no measuring.

[Kelly @ Intus]

Good Morning,

Thank you for your reply.

You can go on our website and find your mask - https://www.cpap.co.uk/cpap-products/cpap-masks/

On the mask product page, scroll down the page to just below the add to basket button and there should be a download tab. Click on the download tab and this will show you the sizing guide for your mask. Down load the sizing guide and print out at 100%. Follow the instructions on the guide to measure your face and this will tell you which size mask you need for your face. If you cannot find your mask on our website, then please let me know.

Kelly

[Zorro]

Good Morning,

Thank you for your reply.

You can go on our website and find your mask - https://www.cpap.co.uk/cpap-products/cpap-masks/

On the mask product page, scroll down the page to just below the add to basket button and there should be a download tab. Click on the download tab and this will show you the sizing guide for your mask. Down load the sizing guide and print out at 100%. Follow the instructions on the guide to measure your face and this will tell you which size mask you need for your face. If you cannot find your mask on our website, then please let me know.

Kelly

I printed off the size proforma and according to that I need a L size but have a M size from the NHS so that may be a problem. I will check when I go to visit them soon.

I have also ordered a resMed pillow so will try that.

[Kelly @ Intus]

Good Afternoon,

Thank you for your reply.

It is worth checking with the NHS re the mask size, as this is important that you have the right size mask for your face.

Please let me know how you get on.

Kelly

[Zorro]

I tried the new ResMed pillow last night & managed to get a better reading on the AHI scale but still woke me at 3 AM making hissing noises. It does say on the leaflet it takes a few days to settle down.

[Kelly @ Intus]

Good Afternoon,

Excellent news. I am glad your AHI score is better with the new pillow. It does take time to adjust to using new CPAP equipment so do not be put off with the 3am hissing noises. It will get better.

Kelly

[Zorro]

Good Afternoon,

Excellent news. I am glad your AHI score is better with the new pillow. It does take time to adjust to using new CPAP equipment so do not be put off with the 3am hissing noises. It will get better.

Kelly

I am still trying to get support from the NHS but the valve leaks at the joint & I am getting lots of noise which wakes me up plus AHI is climbing again. I need to see someone but went to a 'walk-in' clinic yesterday that started an hour late & I would have had to wait for 3 hours but had to leave for another appointment elsewhere. Not a word of apology. The only option I understand is to keep trying.

[Kelly @ Intus]

Good Afternoon,

Thank you for your post.

Can I suggest you maybe look at another mask, whether from the NHS or buying one?

We have risk free masks that you can buy, try for 30 days and if unsuitable then you can return the mask for a refund of the mask price.

Please let me know if you would like any help looking at masks.

Kelly

[Zorro]

Good Afternoon,

Thank you for your post.

Can I suggest you maybe look at another mask, whether from the NHS or buying one?

We have risk free masks that you can buy, try for 30 days and if unsuitable then you can return the mask for a refund of the mask price.

Please let me know if you would like any help looking at masks.

Kelly

That sounds good to me - would that include the swivel joint to the pipe as well? Please let me have details.

I have another walk-in 'appointment' next Wednesday so if that fails I will take you up on the offer.

[Kelly @ Intus]

Good Morning,

Thank you for your email.

We can look at replacement parts for your existing mask, or complete new masks - https://www.cpap.co.uk/cpap-products/cpap-masks/

Lets see how your walk in appointment goes next week, and go from there.

Kelly

[Zorro]

Good Morning,

Thank you for your email.

We can look at replacement parts for your existing mask, or complete new masks - https://www.cpap.co.uk/cpap-products/cpap-masks/

Lets see how your walk in appointment goes next week, and go from there.

Kelly

OK thanks Kelly - I will be back on here after that.

[Kelly @ Intus]

Hi,

You are more than welcome.

Kelly

[Zorro]

I saw the Doctor today & he says the machine is doing what it should but I may have Central Apnea. More discussion with Doctor to follow.

Also gave me a new mask to try but it has no straps - how does this fix to my ResMed pipe?

[