AirSense 10 Auto - Fluctuating pressure issue

[JCUK10]

I have been using the Airsense 10 with Auto for close to 5 years now. I'm originally from the State but currently live in UK. As such, the company that would normally service my CPAP is in the States and unable to answer my queries.

I have not had any issues with my machine until 2 days ago when I've had a problem with the pressure. As soon as I put the mask on (it's set to auto-start), the machine kicks on with a big surge of pressure. Even when I exhale, the pressure continues, making it difficult to exhale comfortably. Then, when I inhale, it again hits me with a massive amount of pressure, making it very uncomfortable to use.

I have tried unplugging the machine, taking off all the tubing and putting them back on, switching masks to 2 extras I have, and nothing seems to work so I can't figure out what the problem is. I suppose the most likely issue is a leak somewhere in my mask or in the tubing? The mask itself has a very good fit and, like I said, has not had any issues prior to 2 days ago. The tubing itself is the next thing logically that I believe could be the issue, but the tubing is only a few weeks old and has been fine until this weekend.

Has anyone had this issue with pressure that is not related to mask leakage? What are some other ideas?

Many thanks in advance!

[Kelly @ Intus]

Good Morning,

Thank you for your post.

I would suggest disconnecting all the CPAP equipment and then re connecting it to ensure that all your connections are firm and have no leaks.

Did you put the mask on first and then start the machine? Check the tube and the mask to ensure neither is damaged in anyway.

Have your turn the machine off and tried it in another plug socket? Does the same thing happen now when you turn the machine on each time?

Have you tried contacting ResMed in the UK? If not, here is there contact details - https://osahub.resmed.com/about/contact/

Please let us know how you get on.

Kelly

[JCUK10]

Hi Kelly,

Thank you for the response. Yes I have tried disconnecting and reconnecting all of the equipment, as well as plugging it into a different outlet. Can't find any damage to the mask or tubing either. So I'm kind of at a loss. I'll try contacting ResMed and see if they have any other suggestions. Thank you!

[Kelly @ Intus]

Good Afternoon,

Thank you for your reply.

Sorry that nothing I suggested helped.

Please let me know how you get on with ResMed.

Kelly