My Air not syncing with Airsense

[Kahmac]

I received my Airsense a few days ago and downloaded the My Air app. I put in the serial numbers but it is not connecting with the machine. I've followed all the troubleshooting advice, I have a good signal, airplane mode is off etc. I have a phone appointment with the hospital in about 10 days but I'm not sure how they can help remotely and I really want to start seeing the data from the machine. Most advice online is about machines that have stopped syncing, I can't find anything on ones which have never synced!

Does anyone have any advice? Thanks

[Kelly @ Intus]

Good Morning,

Thank you for your post.

Here is a link for Resmeds Myair troubleshooting - https://www.resmed.com/en-us/sleep-a...-login-issues/

If this does not help then please call ResMed on 0800 917 7071 and they will be able to help you.

Kelly

[Kahmac]

Hi, thanks for replying. My issue isn’t about logging in, the app is not syncing with the machine, I’m getting zero information from it.

[Kelly @ Intus]

Good Morning,

Please call Resmed, and they will help you sync the data from your machine to your account.

Kelly